I once went to Boston and was surprised by how many Dunkin’ locations were sprinkled across the city. I also remember thinking, while walking through Boston Commons and drinking my Dunkin’ coffee, that their brand name changed at some point because I grew up knowing it as Dunkin’ Donuts. Now, I could see this new, fun logo all over Boston: America runs on Dunkin’. I liked it. It seemed like they shifted toward being a beverage-focused brand rather than solely a donut shop. Everywhere, the updated store designs, modern branding, and simplified names were apparent. My first guess was this aimed to attract a broader, more universal audience—not everybody likes donuts, but who doesn’t like coffee?
Such changes in brand identity are necessary and happen from time to time to align with evolving customer expectations. As brands evolve and consumer preferences shift, refreshing your brand identity might be the key to staying competitive. Whether it’s a full rebranding or a subtle update, knowing when and how to do it is crucial for long-term success.
And you don’t have to become a branding expert or even learn graphic design. There are thousands of tools, contractors, and agencies ready to help brands of literally any size. Pepsi paid millions for a blue circle, and then there are people worldwide who will email you a disappointing PNG for as little as $5. What matters here is recognizing that brand identity is more than a logo or a tagline—it’s the complete experience your customers have with your business.
When Is It Time for a Change?
Does Your Image Match Reality?
One of the first signs that it’s time for a brand identity refresh is when your current identity no longer reflects your business values, mission, or vision. When Airbnb switched from a platform primarily for booking spare rooms to a global travel and hospitality brand, it rebranded with a new logo, the Bélo, and messaging focused on “belonging.” This change was to showcase its expanded offerings and its mission to foster connections around the world between people and places. You can do the same by assessing whether your brand image aligns with the reality of your business today and as you go into the future.
Look Around Your Industry Space
Staying attuned to industry trends is another big step. If your competitors are modernizing their visual content or shifting their messaging strategies, it might be a bellwether for changing market demands. Apple’s transition from Apple Computer, Inc. to simply Apple, Inc. in 2007 signaled its evolution beyond computers into a broader range of consumer-focused electronics and hardware, and a focus on simplicity. They didn’t want to be a boring, old-fashioned company anymore. They wanted to position themselves as a company offering integrated technology ecosystems and as a leader in innovation and design. Today, it is clear they have achieved that.
But while it’s important to stand out, it’s equally important to make your brand feel contemporary and relevant. Observing technological shifts and consumer behavior can also provide insights into what updates might resonate most with your audience.
Brand Is An Experience, So Start There
Your brand is more than just a logo or a name—it’s the total experience customers associate with your business. From the moment a potential customer encounters your website, marketing materials, or physical store, they begin forming an impression. These touchpoints collectively define your brand identity. Consider brands like Starbucks, which emphasizes not just its coffee but the ambiance of its stores, the quality of its service, and its ethical sourcing practices. By focusing on the complete customer experience, Starbucks has built a brand synonymous with a lifestyle, not just a product. Start your rebranding journey by evaluating how your business’s overall experience aligns with the story you want to tell.
Steps to Refresh Your Brand Identity
1. Conduct a Brand Audit
Before diving into a rebrand, conduct a thorough audit of your existing brand. Evaluate every aspect of your visual and verbal identity—logos, fonts, color schemes, messaging, and tone of voice. Engage with stakeholders, including employees and loyal customers, to gather insights on how they perceive your brand. This step identifies gaps and highlights strengths that should remain central to your identity.
2. Focus on Consistency
Consistency is key to building trust and recognition. When refreshing your brand identity, ensure that all elements—from website design to packaging—align with your new vision. For instance, relying on stock photos can undermine credibility, especially when they’re generic or overused. Instead, invest in custom visual assets that reflect your unique identity.
3. Update Your Visual Content Strategy
Modern branding relies heavily on visual storytelling. A strong visual content marketing strategy can make your brand more memorable and engaging. From videos and infographics to social media graphics, create content that reinforces your updated identity. The goal is to connect emotionally with your audience while conveying your brand’s story in a compelling way. Consider exploring emerging formats like augmented reality (AR) experiences to stand out.
4. Simplify Where Possible
Complex branding elements can confuse your audience. Simplify your logo, tagline, and messaging to make them more versatile across different platforms. Take cues from major brands that have opted for minimalistic designs to communicate clarity and focus. For instance, Google’s transition to a simpler, sans-serif logo in 2015 reflected its evolution into a more modern and versatile brand, enhancing readability across digital and mobile platforms. A simplified design doesn’t mean sacrificing creativity—it’s about delivering your message more effectively.
5. Invest in Professional Design
If you don’t have in-house design expertise, consider hiring a branding agency or freelance designers. These professionals can bring fresh perspectives and expertise to your project. Working with experts can save time and ensure your new identity is executed to the highest standard.
How Can Your Brand Mirror Communication, Audience, or Platform Changes?
Adapting your brand to reflect changes in communication trends, audience preferences, or platform dynamics makes your message impactful.
For instance, brands like Nike and Dove have evolved communication by focusing on inclusive messaging and leveraging digital platforms like Instagram and TikTok to engage younger audiences. Similarly, platforms like Instagram have leveraged visual branding with the rise of highly curated, image-focused content.
Adapting your tone, messaging, or visual elements to match audience expectations fosters deeper connections. Some more examples: a brand shifting from formal to conversational language might resonate more with millennials or Gen Z (and we know the nitpicking between the groups is rampant on TikTok), who prefer authenticity over corporate polish. The key is identifying where your audience engages most and tailoring your branding to fit seamlessly within those spaces. Staying agile in communication methods helps maintain relevance and keeps your brand aligned with evolving audience behavior.
In the end, evolving your brand identity is not just about aesthetics. It’s about creating an authentic connection with your audience, just like how Dunkin’ remade itself as something all Americans can unite around. Take a strategic approach, identify your goals and vision, and your refresh will align. The steps you take today will set the foundation for your brand’s future success.