Thinking about working at Walmart or already got the job? Great! You’re probably hearing about something called the Walmart Pathways program. It’s a training program that helps new employees (or “associates”) get on the right track. But what should you expect? And how do you do well on the assessments?
TLDR (Too Long, Didn’t Read)
The Walmart Pathways program is a training plan for new associates. It teaches you how to do your job well, work as a team, and grow at Walmart. The assessments include multiple-choice questions and real-life work scenarios. Studying company values and practicing sample questions can really help you pass!
What is the Walmart Pathways Program?
Walmart Pathways is like school, but for your new job. It teaches you everything from how to use the cash register to how to give great customer service. You’ll even learn leadership skills if you want to move up the ladder.
It’s broken into three stages:
- Orientation: Your first few days. You learn the basics.
- Pathways: This is the main program. Training videos, activities, and tests.
- Academy: If you’re moving into leadership, this comes later on.
Why Should You Care?
Because it’s required! Pretty much all new associates go through the Pathways program. And if you want to stick around or get promoted, you’ll need to pass it.
Plus, it helps you become the best at your job. And who doesn’t want to be Employee of the Month, right?
What Kind of Questions Should You Expect?
Most questions fall into these categories:
- Customer Service
- Ethics and Values
- Teamwork and Communication
- Safety Procedures
- Problem Solving
You’ll get multiple-choice questions and situational judgment tests (SJT). That means you’ll read real-life scenarios and pick the best response.
Sample Questions and Answers
1. A customer is upset that an item is out of stock. What should you do?
- A. Ignore them, you’re too busy.
- B. Tell them to check back next week.
- C. Apologize, check inventory, and suggest similar items. ✅
C is correct. Always try to help the customer feel heard and offer solutions.
2. You see a spill in the aisle. What’s your first move?
- A. Walk past it. Someone else will clean it.
- B. Put up a wet floor sign and report it. ✅
- C. Get a mop and start cleaning even if you’re on lunch.
B is your best bet. Safety comes first, but follow procedures.
3. You’re running late getting products on the shelf. What do you do?
- A. Rush and put items anywhere.
- B. Skip breaks until it’s done.
- C. Ask for help and work quickly but carefully. ✅
You guessed it—C again! Quality and teamwork matter.
Notice a pattern? The best answers:
- Focus on the customer
- Follow Walmart policies
- Promote safety and teamwork
Tips to Pass the Walmart Pathways Assessments
Want to pass the first time? Here’s what you should do:
- Pay attention during training videos. They’re full of clues.
- Practice answering scenario questions. Use logic and company values.
- Ask your team lead or manager for help. They’ve been through it.
- Don’t rush! Think about each choice carefully.
- Stay positive. A good attitude helps you learn better.
What Happens If You Don’t Pass?
Don’t panic. If you don’t pass a test, you’ll usually get another shot. Managers may go over the material with you. You’re not alone!
But you do need to take it seriously. The company wants all employees to understand how to do the job well. And this is their way of making sure you do.
What’s After Pathways?
Once you pass the Pathways stage, you’re ready for the sales floor. You’ll start doing your real job, whether that’s cashiering, stocking, or assisting customers.
This is also the beginning of future training like:
- Walmart Academy – Advanced training and leadership skills.
- Team Lead Courses – If you want to lead a department.
- Career Development – Go from associate to manager!
Frequently Asked Questions (FAQ)
Is Walmart Pathways training paid?
Yes! You’re getting paid while going through it. Even better reason to show up early and give it your best.
Can I fail the Walmart Pathways program?
Technically, yes. But they give you help and second chances. So don’t stress.
How long does it last?
Depends on your role, but for hourly associates, it usually lasts about 90 days.
Do I get a certificate after completing it?
No official certificate, but you might get recognition from your manager. And it’s a step toward career growth at Walmart.
Final Thoughts
The Walmart Pathways program is like your job starter kit. Think of it as a GPS—helping guide you through the busy world of retail.
If you watch the videos, ask questions, and use good judgment, you’ll do great. It’s not just about passing a test—it’s about doing a great job every day.
Congrats on the new gig—now go crush that Pathways program!